There are no formal soft dollar arrangements with any of the brokers with whom the security trades of mutual fund schemes are being executed. Some brokers may provide hotline facility in dealing room for ease of trading with the dealers. However the quality of research inputs and market analysis given by the brokers is the sole parameter being used by investment team for allocation of business among brokers. The research inputs and hotlines provided by brokers are free of cost and are for the benefit of the investors. The business given to brokers and brokerage rates charged to the schemes are within the limits specified under SEBI (Mutual Funds) Regulations, 1996.

We at Kotak Mahindra Mutual Fund (KMMF), strive to ensure that our investors are offered paramount services. We understand investors' grievance and shall endeavor to resolve it by ascertaining all facts and documents available to provide you a fair resolution. This shall also constitute as a Feedback Mechanism System, wherein apart from addressing investors' concern, it shall equally benefit us in terms of enhancing our quality, efficiency and services to strengthen our association & commitments towards our investors. Do not forget to register your email address /mobile number with us to enable us respond quickly. Since, we shall reply you on your registered contact details only for security reasons. Kindly ignore if already registered. LEVEL 1: You can let us know of your concerns through any of our touch points mentioned below: Contact Number : 18003091490 (Mon to Fri.: 9:30 am to 6:00 pm & Sat: 9:30 am to 12:30 pm) Email Address : mutual@kotak.com You shall receive your Case ID as an auto response to your email. We shall respond to the same within 3 business days. Escalation Matrix: In case you are dis-satisfied with our response, you may follow the below Escalation Matrix for reporting your issue. Please ensure that you mention your Case ID in your Escalation Mail. Compliance Officer Name : Ms. Jolly Bhatt Email : complianceofficer.kmamc@kotak.com Investor Relations Officer Name : Ms. Sushma Mata Email : iro.kmamc@kotak.com Managing Director Office Name : Mr. Nilesh Shah Email : MD.Kotakamc@kotak.com